FAQs

  1. What is your brand all about?

    • Our brand is more than just a business; it's a celebration of artistry and a dedication to preserving endangered handmade crafts. Our goal is to create one-of-a-kind, high-quality items that are both beautiful and meaningful. From the intricate details to the cultural significance behind each piece, we pour our hearts into every creation. When you choose our brand, you're not just purchasing a product, you're supporting a cause and joining us in our mission to keep the art of handcrafting alive.

  2. How can I place an order?

    • You can place an order on our website by selecting the product/service you wish to purchase and following the checkout process.

  3. What payment methods do you accept?

    • We accept payments through major credit cards and digital wallets, such as Apple Pay, Google Pay, etc.

  4. Do you offer free shipping?

    • Unfortunately not. However, we are working on improving our shipping methods to provide best experience to our valued customers. 

  5. What is your return policy?

    • You can check our return policy here. To check if your product is eligible for return, you can contact us at kishroots@gmail.com. 

  6. How long does it take for my order to arrive?

    • We take great pride in crafting each of our products with care and attention to detail. As most of our items are made to order, we kindly ask for your patience as we work to fulfill your request. We promise to do our best to complete your order as quickly as possible, without compromising on quality. Thank you for choosing our products and for your understanding in advance. Please refer to our shipping policy for more information.

  7. Can I cancel my order?

    • If your order has not yet been shipped, you may be able to cancel it. Please contact our customer service team for assistance.

  8. Do you offer gift wrapping services?

    • Yes, we offer gift wrapping services for an additional fee. Please contact our customer service team for assistance.

  9. Can I track my order?

    • Yes, you can track your order by logging into your account on our website or by contacting our customer service team.

  10. How can I contact customer service?

    • You can contact our customer service team by submitting your query or feedback on our contact page or via email 'kishroots@gmail.com'. Our team will be happy to assist you with any questions or concerns you may have.